Local Purchases
Eligible within 30 days when tires are never mounted, never installed, in original condition, with original labels attached, and with no damage.
Return Policy
Eligibility rules for local purchases, shipped orders, restocking fees, and non-returnable items.
Return Policy Summary
Confirm eligibility before shipping anything back.
Local purchases are eligible within 30 days if tires are never mounted, never installed, in original condition, with original labels attached, and with no damage. Approved local returns incur a 15% restocking fee.
Shipped and delivered orders are generally not eligible for return except for an incorrect item shipped, shipping damage, or written approval from NADM.
Non-returnable items: mounted tires, used tires, damaged tires, special orders, clearance items, and custom orders.
Related policies: Shipping Policy, Warranty Policy, and Terms & Conditions.
Eligibility at a Glance
Know what qualifies before you request a return.
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Restocking Fee
Approved local returns incur a 15% restocking fee.
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Shipped & Delivered Orders
Generally not eligible for return except for incorrect item shipped, shipping damage, or written approval from NADM.
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Non-Returnable Items
Mounted tires, used tires, damaged tires, special orders, clearance items, and custom orders are not eligible for return.
How to Request a Return
A short process so we can confirm eligibility before you incur freight.
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Step 1: Contact NADM
Email or call with your order number and the items you want to return before shipping anything back.
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Step 2: Eligibility Review
We confirm whether the items qualify under local or shipped-order rules and share return instructions if approved.
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Step 3: Authorized Return Only
Do not ship without written authorization. Unauthorized returns may be refused.
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Step 4: Inspection & Credit
Once received and inspected, approved local returns are processed subject to the 15% restocking fee.
Returns FAQ
Common return questions from shops and customers.
Can I return mounted or used tires?
No. Mounted tires, used tires, and damaged tires are non-returnable.
Can I return a shipped and delivered order?
Shipped and delivered orders are generally not eligible for return except when an incorrect item was shipped, shipping damage occurred, or NADM provides written approval.
Is there a restocking fee?
Yes. Approved local returns incur a 15% restocking fee.
Related Policies
Shipping damage, warranty claims, and purchase terms.
Start a Return Request
Include your order number, SKUs, and reason. We’ll confirm next steps.